Everybody’s got a loudspeaker now – best practices in building a responsive organization
The world of stakeholder management has been disrupted. Through digital platforms and greater access, stakeholders are better “informed” and better connected with one another than ever before – and can respond very quickly (and very loudly!) if they perceive something wrong. The infrastructure industry has historically been quite slow at addressing stakeholder issues as they crop up – but the consequences of slow response times are magnified today. This presentation by McKinsey will discuss the underlying reasons for this disruption, and how companies are retooling their organizations with a greater emphasis on (a) better external orientation, and (b) more agile responses to unforeseen challenges.
Scott Sharabura, Associate Partner, McKinsey & Company